Senior Windows Engineer – On-Call Enterprise Support

CDW

United States

Remote

USD 106,000 - 150,000

Full time

3 days ago

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Job summary

CDW is seeking a Senior Windows Engineer - Managed Services to provide senior-level operational support for Microsoft Windows environments across Managed Services customers. You will own tickets, monitor services, resolve incidents, and act as an escalation point, including on-call participation.

The role emphasizes hands-on Windows Server administration, AD, DNS, DHCP, and automation using PowerShell in a multi-technology environment.

Qualifications

Bachelor's degree in CS/IT or related field and at least 7 years of relevant infrastructure engineering experience.
5+ years administering Windows Server in enterprise environments.
Strong experience with AD, Group Policy, DNS, DHCP, and identity services.
Experience with PowerShell automation for operational support, reporting, health checks, and remediation.
Experience with Windows virtualization, clustering, patching, configuration management, monitoring, backup, and recovery technologies.
Experience working with ticketing systems, managing an engineering queue, and meeting service-level commitments.
Experience supporting business-critical services within Incident, Problem, and Change Management processes.
Strong communication and customer-service skills, including the ability to explain technical issues to technical and non-technical audiences.
Ability to evaluate problems from multiple perspectives, anticipate downstream impacts, identify affected stakeholders, and communicate proactively.
Ability to manage multiple priorities, work independently, document solutions clearly, and collaborate across technical teams.
Willingness to participate in an on-call rotation.
Experience supporting Windows environments in a Managed Services, multi-customer, or enterprise operations setting is a plus.
Experience with Microsoft Azure or hybrid Windows environments is a plus.
Experience with Hyper-V, Windows Server Failover Clustering, Configuration Manager, WSUS, Azure Update Manager, Intune, or comparable tools is a plus.
Experience with Azure Arc, Azure Monitor, Log Analytics, Defender for Cloud, Sentinel, or SCOM is a plus.
Experience supporting Remote Desktop Services, IIS, file services, print services, or Windows-based app platforms is a plus.
Experience with enterprise backup, replication, disaster recovery, and business-continuity technologies is a plus.
Microsoft certification in Windows Server, Azure administration, security, or related technology is a plus.
ITIL Foundation certification is a plus.

Responsibilities

Own and manage Windows engineering tickets through resolution.
Monitor Windows services and infrastructure, respond to alerts, identify issues, and take corrective action.
Troubleshoot and resolve complex break-fix issues involving Windows Server and related enterprise services.
Serve as senior escalation point for incidents requiring advanced Windows troubleshooting.
Administer and support Windows Server environments, including physical, virtual, and cloud-hosted systems.
Support Active Directory, Group Policy, DNS, DHCP, certificate services, authentication, and related Windows services.
Use PowerShell and other tools to automate routine support, reporting, health-check, and remediation activities.
Support patching, upgrades, configuration changes, lifecycle activities, and maintenance per change-management requirements.
Assess broader impact of incidents and changes across connected systems and teams.
Communicate clearly with customers and internal teams regarding issues, risks, dependencies, progress, and resolution.
Document troubleshooting steps, resolutions, support procedures, knowledge articles, and operational standards.
Collaborate with infrastructure, cloud, security, networking, application, and service delivery teams in a multi-technology Managed Services environment.
Mentor other engineers and share technical knowledge and best practices.
Participate in a scheduled on-call rotation to support service availability outside standard business hours.