Senior WFM Architect: Forecasting & Scheduling

CVS Health; Mississippi; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead end-to-end forecasting, staffing plans, and schedule generation. You will partner with business stakeholders, product, engineering, and vendors to deliver enterprise-grade WFM capabilities.

The ideal candidate brings hands-on experience configuring WFM platforms (Infor, UKG, Legion) and a deep understanding of forecasting and scheduling concepts, translating needs into scalable, governed solutions.

Qualifications

• 7+ years delivering Workforce Management solutions.
• 7+ years with WFM scheduling constructs and forecasting concepts.
• 3+ years partnering with SaaS vendors and Agile environments.

Responsibilities

• Lead discovery workshops to understand demand drivers and staffing pain points.
• Design forecasting workflows and scheduling patterns to support business needs.
• Partner with engineering to convert designs into configuration and builds.

Skills

Workforce management

Forecasting

Scheduling

Stakeholder leadership

Agile methodologies

Communication skills

Analytical thinking

Growth mindset

Education

Bachelor's degree

Tools

Infor WFM

UKG

Legion

Workbrain

Jira

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead end-to-end forecasting, staffing plans, and schedule generation. You will partner with business stakeholders, product, engineering, and vendors to deliver enterprise-grade WFM capabilities.

The ideal candidate brings hands-on experience configuring WFM platforms (Infor, UKG, Legion) and a deep understanding of forecasting and scheduling concepts, translating needs into scalable, governed solutions.