Senior WFM Architect: Forecasting & Scheduling

CVS Health; Arkansas; Hybrid; USD 107.000 - 284.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Zusammenfassung

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities across the organization. You will partner with stakeholders, product, engineering, and vendors to translate business needs into scalable, well-governed solutions.

The ideal candidate brings hands-on experience configuring WFM platforms (Infor, UKG, Legion) and a deep understanding of forecasting and scheduling concepts to

Qualifikationen

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years configuring, customizing, and debugging WFM solutions.
• 5+ years with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Aufgaben

• Lead discovery workshops to understand demand drivers, staffing pain points, and translate findings into requirements.
• Design forecasting workflows and operating models to produce reliable demand and staffing plans.
• Define scheduling design patterns and constraints to reflect business realities and compliance.
• Own end-to-end delivery, including configuring and customizing vendor applications and maintaining artifacts.
• Define reporting needs and drive adoption across HR, operations, and technology teams.

Kenntnisse

Forecasting concepts

Staffing plans

Scheduling concepts

Stakeholder leadership

Agile working

Vendor negotiation

Communication

Analytical problem solving

Growth mindset

Ausbildung

Bachelor's degree or equivalent

Tools

Infor WFM

UKG

Legion

Workbrain

Jira

Jobbeschreibung

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities across the organization. You will partner with stakeholders, product, engineering, and vendors to translate business needs into scalable, well-governed solutions.

The ideal candidate brings hands-on experience configuring WFM platforms (Infor, UKG, Legion) and a deep understanding of forecasting and scheduling concepts to