Senior Web Experience Delivery Lead

JPMorganChase; New York (NY); On-site; USD 110,000 - 145,000; Full time

Job summary

JPMorganChase is seeking a Senior Product Associate in Global Web Experience Delivery Lead to drive reliable, secure, scalable web capabilities and content across the public web ecosystem.

You will partner with Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies to deliver end‑to‑end digital journeys and enable personalization at scale while ensuring governance and quality.

Qualifications

• 3+ years delivering web experiences using a CMS.
• Working experience with AEM and familiarity with Adobe Analytics, Adobe Launch, and Adobe Target.
• Strong understanding of web technology fundamentals and best practices, including accessibility and responsive design.
• Understanding of SEO/SEM and the role of web experiences in acquisition and engagement.
• Strong experience in an Agile delivery environment.
• Ability to balance multiple priorities, make sound prioritization decisions, and communicate effectively with stakeholders.

Responsibilities

• Lead delivery of enhancements and experiences across the web ecosystem, ensuring requirements clarity, dependency alignment, quality validation, and launch readiness.
• Drive complex transformation workstreams including migrations and onboarding new businesses onto the platform, coordinating sequencing, cutover readiness, and stabilization.
• Provide analysis and recommendations on web capability options based on business needs, implementation complexity, and expected outcomes.
• Coordinate cross‑functional execution across Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies.
• Manage and track performance and OKRs for our web engagement and conversion.
• Manage delivery health and site health: intake coordination, prioritization, defect triage, risk management, and stakeholder communications.
• Support release readiness and adoption of new functionality through enablement, documentation, and governance‑aligned workflows.
• Champion continuous improvement and responsible AI usage to streamline workflows, reduce manual effort, and improve cycle time while maintaining quality and controls.
• Participate in Agile ceremonies and longer‑term planning (refinement, planning, reviews, retrospectives, roadmap/release planning).

Skills

CMS delivery

Agile delivery

Stakeholder communication

Prioritization

Tools

Adobe Experience Manager (AEM)

Adobe Analytics

Adobe Launch

Adobe Target

Job description

JPMorganChase is seeking a Senior Product Associate in Global Web Experience Delivery Lead to drive reliable, secure, scalable web capabilities and content across the public web ecosystem.

You will partner with Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies to deliver end‑to‑end digital journeys and enable personalization at scale while ensuring governance and quality.