Senior Product & Content Lead - Business Banking

JPMorgan Chase & Co.; Plano (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Business Banking Shopping and Optimization seeks a Senior Product Associate to drive development and optimization through user research, metrics, and cross-functional collaboration across web and mobile channels.

You will own content workflows, collaborate with Marketing, UX, Analytics, and Engineering to create accessible, high-quality content and translate business needs into epics and user stories, contributing to the product roadmap and strategic growth.

Qualifications

• Minimum of 2 years of experience with Adobe Experience Manager (AEM), including proficiency in JSON, HTML, and CSS.
• Demonstrated ability to contribute to content architecture modernization using knowledge of content platform systems.
• Exceptional written and verbal communication skills, including active listening and the ability to produce clear, concise documentation.
• Minimum of 2 years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle from ideation to release.
• Experience in product life cycle activities including discovery and requirements gathering.
• Developing knowledge of data analytics and data literacy.
• Ability to translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent backlog and delivery plan.
• Working knowledge of modern data platforms, UI catalog, AI tools and prototyping, and data quality tooling.
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade-offs.
• Hands-on experience with agile product development/software delivery lifecycle practices.

Responsibilities

• Manage content workflows and calendar, ensuring timely publication and consistent messaging across channels.
• Collaborate with marketing and user experience design teams to build engaging, accessible content for digital acquisition channels.
• Support the integration of accessibility guidelines into content structures to accommodate a diverse user base.
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our Business Banking customers looking to open a new account through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience across both web and mobile.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design, Marketing, Analytics, & other stakeholders.
• Manage sprint backlog, trade-offs, Agile ceremonies & ensures n+2 sprint readiness.

Skills

AEM experience with JSON/HTML/CSS

Product management

Agile methodologies

Stakeholder communication

Data analytics literacy

Backlog management

Content strategy

Tools

Excel

PowerPoint

Visio

Tableau

Splunk

Confluence

Jira

Job description

JPMorgan Chase & Co. in Business Banking Shopping and Optimization seeks a Senior Product Associate to drive development and optimization through user research, metrics, and cross-functional collaboration across web and mobile channels.

You will own content workflows, collaborate with Marketing, UX, Analytics, and Engineering to create accessible, high-quality content and translate business needs into epics and user stories, contributing to the product roadmap and strategic growth.