Senior Product Associate

JPMorganChase; New York (NY); On-site; USD 110,000 - 145,000; Full time

Job summary

JPMorganChase is seeking a Senior Product Associate in Global Web Experience Delivery Lead to drive reliable, secure, scalable web capabilities and content across the public web ecosystem.

You will partner with Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies to deliver end‑to‑end digital journeys and enable personalization at scale while ensuring governance and quality.

Qualifications

• 3+ years delivering web experiences using a CMS.
• Working experience with AEM and familiarity with Adobe Analytics, Adobe Launch, and Adobe Target.
• Strong understanding of web technology fundamentals and best practices, including accessibility and responsive design.
• Understanding of SEO/SEM and the role of web experiences in acquisition and engagement.
• Strong experience in an Agile delivery environment.
• Ability to balance multiple priorities, make sound prioritization decisions, and communicate effectively with stakeholders.

Responsibilities

• Lead delivery of enhancements and experiences across the web ecosystem, ensuring requirements clarity, dependency alignment, quality validation, and launch readiness.
• Drive complex transformation workstreams including migrations and onboarding new businesses onto the platform, coordinating sequencing, cutover readiness, and stabilization.
• Provide analysis and recommendations on web capability options based on business needs, implementation complexity, and expected outcomes.
• Coordinate cross‑functional execution across Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies.
• Manage and track performance and OKRs for our web engagement and conversion.
• Manage delivery health and site health: intake coordination, prioritization, defect triage, risk management, and stakeholder communications.
• Support release readiness and adoption of new functionality through enablement, documentation, and governance‑aligned workflows.
• Champion continuous improvement and responsible AI usage to streamline workflows, reduce manual effort, and improve cycle time while maintaining quality and controls.
• Participate in Agile ceremonies and longer‑term planning (refinement, planning, reviews, retrospectives, roadmap/release planning).

Skills

CMS delivery

Agile delivery

Stakeholder communication

Prioritization

Tools

Adobe Experience Manager (AEM)

Adobe Analytics

Adobe Launch

Adobe Target

Job description

Job Description

JPMorgan Private Bank is a global wealth management business that serves ultra‑high‑net‑worth individuals and their families, delivering advice and solutions across investing, banking, lending, and planning. With a long‑standing heritage and a focus on discretion, excellence, and client service, we bring the strength of JPMorganChase to help clients navigate complex financial needs and multi‑generational goals.

As a Senior Product Associate in Global Web Experience Delivery Lead, you promote delivery across our public web ecosystem—ensuring that new capabilities, experiences, and content are launched reliably, securely, and at scale. This role partners closely with cross‑functional teams to deliver and continuously improve end‑to‑end digital journeys—advancing next‑generation web experiences across touchpoints and enabling personalization at scale, while maintaining disciplined execution.

Job Responsibilities

• Lead delivery of enhancements and experiences across the web ecosystem, ensuring requirements clarity, dependency alignment, quality validation, and launch readiness.
• Drive complex transformation workstreams including migrations and onboarding new businesses onto the platform, coordinating sequencing, cutover readiness, and stabilization.
• Provide analysis and recommendations on web capability options based on business needs, implementation complexity, and expected outcomes.
• Coordinate cross‑functional execution across Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies.
• Manage and track performance and OKRs for our web engagement and conversion.
• Manage delivery health and site health: intake coordination, prioritization, defect triage, risk management, and stakeholder communications.
• Support release readiness and adoption of new functionality through enablement, documentation, and governance‑aligned workflows.
• Champion continuous improvement and responsible AI usage to streamline workflows, reduce manual effort, and improve cycle time while maintaining quality and controls.
• Participate in Agile ceremonies and longer‑term planning (refinement, planning, reviews, retrospectives, roadmap/release planning).

Required Qualifications, Capabilities, And Skills

• 3+ years delivering web experiences using a CMS.
• Working experience with AEM and familiarity with Adobe Analytics, Adobe Launch, and Adobe Target.
• Strong understanding of web technology fundamentals and best practices, including accessibility and responsive design.
• Understanding of SEO/SEM and the role of web experiences in acquisition and engagement.
• Strong experience in an Agile delivery environment.
• Ability to balance multiple priorities, make sound prioritization decisions, and communicate effectively with stakeholders.

Preferred Qualifications, Capabilities, And Skills

• Experience delivering in regulated environments (e.g., financial services).
• Experience with platform modernization, migrations, and onboarding new businesses/regions.
• Familiarity with experimentation/optimization and continuous delivery practices.
• Working experience in Adobe Experience Manager (AEM).

About The Team

J.P. Morgan Asset & Wealth Management delivers industry‑leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.