Senior Web Experience Architect & Journey Strategist

Gohyred; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

OpenAI is seeking a Senior Web Experience Strategist to shape customer journeys across openai.com. You will ensure audiences—from developers to enterprises—discover what attracts them, find relevant information, and take the next step.

The role blends navigation, content, and storytelling to connect products, use cases, and resources across depth pages and transitions into product and sales experiences. This senior IC position requires coordinating with Web, Design, Content, and Product

Qualifications

• 10+ years of experience leading web strategy, digital experience, UX, or product strategy.
• Experience shaping complex websites for multi-product audiences.
• Ability to connect technical capabilities to audience needs and adoption paths.

Responsibilities

• Define audience journeys from discovery to deployment.
• Shape navigation, IA, and connections across products, use cases, stories, resources.
• Guide content and storytelling with Content and Creative teams.

Skills

Web strategy

UX design

Product strategy

Audience journeys

Information architecture

Content strategy

Research

Experimentation

Education

Bachelor's degree

Job description

OpenAI is seeking a Senior Web Experience Strategist to shape customer journeys across openai.com. You will ensure audiences—from developers to enterprises—discover what attracts them, find relevant information, and take the next step.

The role blends navigation, content, and storytelling to connect products, use cases, and resources across depth pages and transitions into product and sales experiences. This senior IC position requires coordinating with Web, Design, Content, and Product