Senior Web Experience Strategist

OpenAI; San Francisco (CA); Vor Ort; USD 180.000 - 230.000; Vollzeit

Zusammenfassung

OpenAI is seeking a Web Strategist Lead to shape the customer journey across openai.com. You will help audiences from individual developers to large enterprises discover what's possible, find relevant information, and take the right next step.

This senior individual contributor role focuses on audience needs, product understanding, and experience strategy. You’ll partner with Web, Design, Content, and Product Marketing to build, test, and improve these journeys.

Qualifikationen

• 10+ years leading web strategy, digital experience, UX, or product strategy.
• Experience shaping complex, multi-audience websites for B2B technology is a plus.
• Ability to translate technical capabilities into audience needs and adoption paths.
• Strong information architecture, navigation, and content strategy skills.
• Proven ability to turn ambiguous needs into clear direction and collaborate across disciplines.

Aufgaben

• Define audience journeys from discovery to deployment.
• Shape navigation, IA, and connections across products and stories.
• Guide content and storytelling with Content and Creative teams.
• Connect self-service and human-support options for customers.
• Turn strategy into shipped work with journey maps and wireframes.
• Use research and experimentation to improve journeys over time.

Kenntnisse

Web strategy

Digital experience

UX

Product strategy

Information architecture

Navigation design

Content strategy

User journeys

Research and experimentation

Jobbeschreibung

OpenAI is seeking a Web Strategist Lead to shape the customer journey across openai.com. You will help audiences from individual developers to large enterprises discover what's possible, find relevant information, and take the right next step.

This senior individual contributor role focuses on audience needs, product understanding, and experience strategy. You’ll partner with Web, Design, Content, and Product Marketing to build, test, and improve these journeys.