Senior Web App Support Lead

Softtek; Northern (KY); Ibrido; USD 100.000 - 150.000; Tempo pieno

Descrizione del lavoro

Softtek is seeking an experienced Application Support Onsite Lead to manage L2/L3 support for mission-critical applications in a distributed environment. You will coordinate incident response, governance, and remediation efforts across onshore/offshore teams while driving continuous service improvements.

The role requires strong leadership, stakeholder management, and hands-on expertise in AWS, .NET/C#, and monitoring tools, with a focus on delivering reliable production operations and incident

Competenze

• 8+ years of experience in application support for mission-critical enterprise apps.
• Proven incident management, problem management, RCA, and post-incident reviews.
• Experience coordinating cross-functional and executive stakeholder communications.

Mansioni

• Lead P1/P2 incident response and recovery coordination.
• Manage escalation and stakeholder communications.
• Oversee problem management and RCA delivery.
• Coordinate release readiness reviews and production validations.
• Support vulnerability remediation planning and tracking.
• Lead DR testing participation and operational readiness reviews.
• Ensure runbooks and knowledge articles remain current.
• Present operational metrics and SLA performance to leadership.

Conoscenze

L2/L3 Application Support

Major Incident Management

Service Governance

Root Cause Analysis

Release & Change Management

Disaster Recovery

Stakeholder Management

Operational Reporting

Formazione

ITIL Foundation

AWS Cloud Practitioner or Associate

PMP or Scrum Master (Preferred)

Strumenti

ServiceNow

Harness CI/CD

Dynatrace

BigPanda

Solace & MQ

AWS (ECS/EC2/S3/DynamoDB/ElastiCache)

PostgreSQL

Descrizione del lavoro

Softtek is seeking an experienced Application Support Onsite Lead to manage L2/L3 support for mission-critical applications in a distributed environment. You will coordinate incident response, governance, and remediation efforts across onshore/offshore teams while driving continuous service improvements.

The role requires strong leadership, stakeholder management, and hands-on expertise in AWS, .NET/C#, and monitoring tools, with a focus on delivering reliable production operations and incident