Senior Water Tech Field Service Specialist

Kurita America Inc; Madison (WI); Remote; USD 70,000 - 80,000; Full time

Job summary

Kurita America Inc. seeks a Senior Technical Service Representative to support customers from a Home Office/Central Wisconsin base. The role involves field-based service with 80–100% travel and a company vehicle, delivering technical service, reports, and contract support.

You will build rapport with customers, learn operations, and collaborate with the Sales team to grow accounts while maintaining high service standards and pursuing continuous training.

Qualifications

• Technical Degree or Minimum 2 Years Sales or Technical Experience.
• CDL license preferred.
• In-House Training as needed to meet objectives.
• Field Training with other reps to meet objectives.
• Strong communication skills.
• Continued training to meet objectives.
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program.

Responsibilities

• Maintain current customer base.
• Service accounts per direction of assigned Sales Reps.
• Improve technical and market knowledge.
• Complete call reports, service reports and business reviews as required.
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required.
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service.
• Performance of other duties as assigned.

Skills

Strong communication skills

Mechanical aptitude

Electrical/plumbing basics

CDL license

Education

Technical Degree

Job description

Kurita America Inc. seeks a Senior Technical Service Representative to support customers from a Home Office/Central Wisconsin base. The role involves field-based service with 80–100% travel and a company vehicle, delivering technical service, reports, and contract support.

You will build rapport with customers, learn operations, and collaborate with the Sales team to grow accounts while maintaining high service standards and pursuing continuous training.