Senior Warranty & Service Case Lead

Palmer Hamilton, LLC; Elkhorn (WI); On-site; USD 60,000 - 78,000; Full time

Job summary

Palmer Hamilton, LLC in Wisconsin is seeking a Senior Warranty Administrator to manage warranty and service cases from intake to resolution. The role acts as a subject matter expert in warranty policy and collaborates across Engineering, Sales, and Operations to ensure timely resolution.

You will document activities in Dynamics 365, support process improvements, and help train teammates while maintaining accurate records and clear communication with customers and partners.

Qualifications

• Strong interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Microsoft Dynamics 365 or similar CRM/case management system preferred.

Responsibilities

• Manage warranty, service, and parts-related cases from intake through final resolution.
• Investigate customer concerns with end users, dealers, and internal teams.
• Enter and track warranty cases using Dynamics case management tools.
• Process service/work orders and document case activity accurately.
• Coordinate with Engineering, Sales, and Operations on escalations.
• Provide clear warranty decisions and timelines to customers.

Skills

Interpersonal communication

Written communication

Problem solving

Education

High School Diploma

Associate’s Degree

Tools

Microsoft Dynamics 365

Job description

Palmer Hamilton, LLC in Wisconsin is seeking a Senior Warranty Administrator to manage warranty and service cases from intake to resolution. The role acts as a subject matter expert in warranty policy and collaborates across Engineering, Sales, and Operations to ensure timely resolution.

You will document activities in Dynamics 365, support process improvements, and help train teammates while maintaining accurate records and clear communication with customers and partners.