Global Warranty & Claims Specialist

Regal Holdings; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Regal Holdings is seeking a Warranty Coordinator to review, evaluate, and adjudicate warranty claims through the global portal. The role requires applying policies, requesting documentation, and processing replacements and credits while maintaining SLAs.

Collaboration with Customer Service and Dealer Support may be needed to ensure seamless service. Ideal candidates possess 2+ years in warranty/claims roles, strong analytics, and clear written and verbal communication.

Qualifications

• 2+ years in warranty administration or related roles.
• Experience with portals, CRM or ERP systems.
• Strong analytical and decision-making skills.
• Excellent written and verbal communication.

Responsibilities

• Review, evaluate, and adjudicate warranty claims submitted through the global warranty portal.
• Apply established warranty policies and guidelines to approve, deny, or escalate.
• Request, review, and validate supporting documentation when necessary.
• Process replacement orders, credits, and returns accurately within internal systems.
• Resolve warranty claims promptly while meeting service level expectations.

Skills

Warranty administration

Claims processing

Customer service

Analytical thinking

Attention to detail

Written and verbal communication

Independent work

Cross-functional collaboration

Tools

CRM systems

ERP systems

Job description

Regal Holdings is seeking a Warranty Coordinator to review, evaluate, and adjudicate warranty claims through the global portal. The role requires applying policies, requesting documentation, and processing replacements and credits while maintaining SLAs.

Collaboration with Customer Service and Dealer Support may be needed to ensure seamless service. Ideal candidates possess 2+ years in warranty/claims roles, strong analytics, and clear written and verbal communication.