Senior Warehouse Operations Leader

DHL Group; Ontario (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Discounted stock purchase

General bonus plan

401K

Generous PTO

Job summary

DHL Group is seeking a Senior Operations Manager (Operations Manager I) to oversee warehouse operations and lead a diverse team. The role emphasizes coaching, workflow optimization, and safety culture to drive efficiency and reduce costs.

In this position, you will collaborate with HR and site leadership to hire Supervisors, report KPIs, and ensure timely order fulfillment while maintaining DHL's standards of operational excellence.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years in a supervisory or management role.
• Experience with P&L management, objective setting, and project management (preferred).

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Skills

Leadership

Team motivation

Communication

Process improvement

KPI reporting

Safety culture

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

DHL Group is seeking a Senior Operations Manager (Operations Manager I) to oversee warehouse operations and lead a diverse team. The role emphasizes coaching, workflow optimization, and safety culture to drive efficiency and reduce costs.

In this position, you will collaborate with HR and site leadership to hire Supervisors, report KPIs, and ensure timely order fulfillment while maintaining DHL's standards of operational excellence.