Senior Operations Manager — Lead & Optimize Warehouse Ops

DHL Supply Chain; Ontario (CA); Sur place; Confidential; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

PTO policy

Résumé du poste

DHL Supply Chain is seeking a Senior Operations Manager (Operations Manager I) to lead a large workforce across our warehouse operations in the United States. You will develop and implement workflows, optimize labor plans, and uphold safety standards while driving productivity and cost efficiency.

You will partner with HR and site leadership on supervisory hiring, collaborate with cross-functional teams to ensure timely order fulfillment, and maintain strong customer relations to achieve high

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Responsabilités

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Connaissances

Leadership

Team motivation

Process optimization

Safety awareness

KPI reporting

Formation

Bachelor's degree or equivalent

Description du poste

DHL Supply Chain is seeking a Senior Operations Manager (Operations Manager I) to lead a large workforce across our warehouse operations in the United States. You will develop and implement workflows, optimize labor plans, and uphold safety standards while driving productivity and cost efficiency.

You will partner with HR and site leadership on supervisory hiring, collaborate with cross-functional teams to ensure timely order fulfillment, and maintain strong customer relations to achieve high