Senior Warehouse Customer Service Lead

Kuraray America, Inc.; Pasadena (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Education reimbursement

401k matching

Job summary

Kuraray America, Inc. is seeking a Warehouse Customer Service Supervisor in Pasadena, TX.

The role leads the onsite CSR team, ensuring accurate order processing, shipping documentation, and dock scheduling while coordinating with Logistics, Finance, and Manufacturing to meet customer commitments. The ideal candidate has 5+ years in customer service/logistics, strong SAP/WMS experience, and a focus on continuous improvement, accuracy, and cross-functional collaboration in a chemical/warehousing

Qualifications

• HS Diploma required.
• Minimum 5 years in customer service, logistics, or warehouse administration.
• Experience supervising teams in a manufacturing or warehousing environment.

Responsibilities

• Provide day-to-day leadership and coaching for the onsite CSR team.
• Oversee order processing, shipping docs, and dock scheduling.
• Coordinate workload and prioritize during high volume periods.
• Maintain accurate records for shipments, invoices, and compliance.
• Support process improvements and cross-functional collaboration.
• Ensure safety, quality, and Responsible Care adherence.

Skills

Customer service leadership

Team supervision

Logistics coordination

Data analysis

Process improvement

Communication

Education

HS Diploma

Tools

SAP SD/MM/WM

Warehouse Management Systems

Job description

Kuraray America, Inc. is seeking a Warehouse Customer Service Supervisor in Pasadena, TX.

The role leads the onsite CSR team, ensuring accurate order processing, shipping documentation, and dock scheduling while coordinating with Logistics, Finance, and Manufacturing to meet customer commitments. The ideal candidate has 5+ years in customer service/logistics, strong SAP/WMS experience, and a focus on continuous improvement, accuracy, and cross-functional collaboration in a chemical/warehousing