Team Lead, Warehouse & Customer Service

DSV Road GmbH; Torrance (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

DSV Air & Sea Inc. in Torrance, CA, is seeking a Team Lead for Warehouse Office to oversee daily customer service operations, coach Customer Service Agents, and ensure a high level of service delivery.

You will serve as the first escalation point for complex inquiries, coordinate with warehouse, logistics and sales teams, and drive continuous improvement in service quality, accuracy and efficiency.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in logistics, supply chain, or related field preferred.
• 3–5 years in a warehouse or logistics environment with 1–2 years in supervisory role.
• Experience with inventory management, shipping/receiving, and order fulfillment.
• Strong leadership and interpersonal skills; able to communicate with staff and stakeholders.
• Solid understanding of warehouse operations and logistics processes.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Provide day-to-day leadership, coaching, and support to Customer Service Agents to ensure high-quality service.
• Serve as the first escalation point for complex inquiries, complaints, and service issues.
• Monitor workload and prioritize tasks to meet service levels.
• Ensure prompt responses to inquiries via phone, email, and in-person.
• Oversee investigation and resolution of complaints and discrepancies.
• Collaborate with warehouse, logistics, and sales to coordinate orders and shipping.

Skills

Leadership

Communication

Problem solving

English fluency

Education

High school diploma

Bachelor's degree in logistics or related field

Tools

Microsoft Office

Warehouse Management Systems

Job description

DSV Air & Sea Inc. in Torrance, CA, is seeking a Team Lead for Warehouse Office to oversee daily customer service operations, coach Customer Service Agents, and ensure a high level of service delivery.

You will serve as the first escalation point for complex inquiries, coordinate with warehouse, logistics and sales teams, and drive continuous improvement in service quality, accuracy and efficiency.