Vice President of Transformation and Shared Services

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Job summary

SPS North America is seeking a Vice President of Transformation and Shared Services to lead business transformation, optimize Shared Services, and design scalable operating models across North America.

The role translates strategic priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, with hands-on execution and potential client-facing engagements.

Travel is up to 25% and a hybrid/remote work arrangement within the continental US is possible.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• MBA or related discipline preferred.
• 10–15+ years of progressive experience in operations leadership, transformation, Shared Services, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross‑functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.

Responsibilities

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root‑cause analysis to deliver sustained productivity, cost, and resource‑efficiency gains.
• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross‑functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
• Demonstrates executive presence, business acumen, operational credibility, and sound judgment.

Skills

Leadership

Strategic planning

Operations leadership

Change management

Lean Six Sigma

Executive communication

Stakeholder management

Financial acumen

Education

Bachelor's degree

MBA

Job description

Defining the future of work & living globally

5,637 jobs · 6 companies

Vice President of Transformation and Shared Services

Location Company is open to discussion on work location if within the continental United States with remote work with business travel as a possibility.

IMPORTANT – APPLICATION PROCESS: All candidates must apply through the designated application process. Please do not contact the COO or other SPS executives directly regarding this opportunity. Our Talent Acquisition team will review applications and contact candidates selected to move forward in the process.

Position Summary

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America. The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands‑on execution. It may also represent SPS in client‑facing engagements, particularly new business implementations, transitions, and other critical initiatives.

Key Responsibilities

Enterprise Transformation and Shared Services

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root‑cause analysis to deliver sustained productivity, cost, and resource‑efficiency gains.

Strategic Initiatives and Implementation

• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross‑functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.

Performance and Technology Enablement

• Strengthening executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
• Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.

Executive, Client, and Commercial Partnership

• Advise the COO and senior leaders, frame decisions and trade‑offs, align stakeholders, and turn complex challenges into focused action.
• Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
• Demonstrates executive presence, business acumen, operational credibility, and sound judgment. Influences across functions and levels; communicates clearly and objectively with executives and clients; constructive challenges established practices; and builds a culture of accountability, collaboration, continuous improvement, and results.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
• Master’s degree in Business Administration (MBA) or a related discipline preferred.
• 10–15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross‑functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.
• Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.

Core Competencies

• Leadership & People Development
• Business Transformation & Process Improvement
• Strategic Planning & Execution
• Executive Communication & Stakeholder Management

Travel: Some travel is required for this position. Approximately up to 25%.

Physical Demands

• Ability to sit for extended periods while performing computer‑based work, participating in meetings, and reviewing reports or other documentation.
• Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment to perform routine job duties, including repetitive hand and wrist movements.
• Ability to see and review information on computer screens and in printed materials, including close vision, distance vision as needed, and the ability to adjust focus.
• Ability to distinguish colors and differences in color, shades, brightness, and contrast when reviewing charts, dashboards, reports, and other visual information.
• Ability to hear and understand spoken information in person, over the telephone, and during virtual meetings, with or without reasonable accommodation.
• Ability to communicate verbally in a clear and understandable manner in person, over the telephone, and during virtual meetings.
• Ability to read, comprehend, analyze, and accurately enter detailed numerical and written information.
• Ability to use fine motor skills and manual dexterity to operate office equipment and handle routine work materials.
• Ability to occasionally stand, walk, or move within an office or client site as business needs require.
• Ability to travel periodically when required by business needs.
• Work is generally performed in a hybrid or office‑based environment and may involve prolonged computer use and repetitive tasks.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.