Senior VP — Cash Equities Client Services Lead

Next Frontier Capital; Newark (DE); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Vice President / Client Service Manager III to lead a high-performing team supporting institutional Cash Equities clients. You will oversee the trade lifecycle from booking through settlement, drive efficiency, and maintain rigorous control standards.

You will collaborate with Sales Trading, Operations, Technology, and external providers to resolve complex issues and advance straight-through processing while protecting client relationships and firm standards.

Qualifications

• Significant experience in Cash Equities middle office / client services / trade support.
• Ability to lead teams in a high-volume, deadline-driven environment.
• Proven track record of exceptional client service and handling escalations.
• Strong understanding of operational risk and controls in equities processing.
• Strong analytical and problem-solving skills including root-cause analysis.
• Excellent communication and interpersonal skills for cross-functional influence.
• Ability to drive process improvements through data, automation, and workflow modernization.

Responsibilities

• Lead and develop a client service team supporting institutional Cash Equities clients, ensuring high-quality, first-call client experience.
• Own day-to-day oversight of the equity trade lifecycle, ensuring breaks are identified and resolved with root-cause discipline.
• Drive best-in-class allocation support and reduce downstream operational friction.
• Manage and enhance daily controls, exceptions, and fails metrics to ensure timely remediation.
• Lead fails management strategy and promote straight-through processing to reduce manual touchpoints.
• Use data to identify trends and prioritize improvements for client outcomes and efficiency.
• Partner with Technology to deliver process automation and define requirements and testing.
• Foster internal partnerships to deliver timely outcomes and influence change.
• Act as senior escalation point for complex client and operational issues.

Skills

Equities lifecycle

Client servicing

Team leadership

Operational risk

Root-cause analysis

Communication skills

Process automation

Data analytics

Job description

JPMorgan Chase is seeking a Vice President / Client Service Manager III to lead a high-performing team supporting institutional Cash Equities clients. You will oversee the trade lifecycle from booking through settlement, drive efficiency, and maintain rigorous control standards.

You will collaborate with Sales Trading, Operations, Technology, and external providers to resolve complex issues and advance straight-through processing while protecting client relationships and firm standards.