Chief Client Service & Operations Leader

JPMorgan Chase & Co.; Jersey City, Northern (NJ, KY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Client Service Manager III within Securities Services Operations to lead a client-facing operations team, strengthening client confidence and operational resilience while delivering high-quality custody support at scale.

You will partner with product, technology, risk, compliance, and sales to resolve complex issues, use data and client feedback to drive improvements, and foster an inclusive culture with clear expectations and strong performance.

Qualifications

• 7+ years of experience managing customer service teams in financial institutions or similar settings.
• Proven track record implementing anti-fraud strategies to detect and prevent fraud.
• Experience with strategic planning and driving process automation in service delivery.
• Advanced conflict management skills for resolving complex client issues.
• Strong digital literacy and ability to leverage new technologies to improve operations.

Responsibilities

• Lead the client-facing operations client service team, handling inquiries, transactions, problems, and complaints to ensure client satisfaction.
• Develop strategic plans to enhance service center operations and drive efficiency through automation.
• Use anti-fraud expertise to detect and prevent fraudulent transactions safeguarding clients and the bank.
• Identify trends and propose innovative solutions using market knowledge and data to stay ahead.
• Foster strong internal stakeholder and client relationships to drive mutually beneficial outcomes.

Skills

Team management

Anti-fraud strategies

Strategic planning

Process automation

Conflict management

Digital literacy

Job description

JPMorgan Chase & Co. in Jersey City seeks a Client Service Manager III within Securities Services Operations to lead a client-facing operations team, strengthening client confidence and operational resilience while delivering high-quality custody support at scale.

You will partner with product, technology, risk, compliance, and sales to resolve complex issues, use data and client feedback to drive improvements, and foster an inclusive culture with clear expectations and strong performance.