Cash Equities Client Services VP: Trade Lifecycle Leader

JPMorganChase; Newark (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase's North American Cash Equities Client Services team is seeking a Vice President / Client Service Manager III. You will lead a high-performing team responsible for monitoring the transmission of client equity trades from trade booking through allocation, confirmation, settlement, and post-settlement controls.

You will apply deep knowledge of the equity markets, strong control discipline, and a continuous improvement mindset to resolve complex breaks, minimize risk, and modernize

Qualifications

• Significant experience in Cash Equities middle office / client services / trade support.
• Lead teams in a high-volume, deadline-driven environment with focus on client outcomes.
• Proven track record in exceptional client service, managing escalations and relationships.
• Strong understanding of operational risk and controls in equities processing.
• Analytical and problem-solving skills with root-cause capability.
• Excellent communication and cross-functional influence across groups.
• Digital literacy and ability to drive process improvements via data and automation.

Responsibilities

• Lead and develop a client service team supporting institutional Cash Equities clients and inquiries.
• Oversee day-to-day equity trade lifecycle: booking, allocations, confirmations, settlement, post-settlement.
• Drive best-in-class allocation support with Sales Trading and clients to reduce friction.
• Manage daily controls and escalation handling; track issues to closure.
• Lead fails management and STR-based improvements to reduce manual touchpoints.
• Leverage data analytics to identify trends and prioritize improvements.
• Partner with Technology to deliver automation and test changes for control posture.
• Foster internal partnerships to deliver timely outcomes and regulatory compliance.
• Act as senior escalation point for complex client issues while protecting relationships.

Skills

Cash equities middle office

Client services leadership

Trade support

Root-cause analysis

Data analytics

Automation awareness

Stakeholder management

Communication

Job description

JPMorgan Chase's North American Cash Equities Client Services team is seeking a Vice President / Client Service Manager III. You will lead a high-performing team responsible for monitoring the transmission of client equity trades from trade booking through allocation, confirmation, settlement, and post-settlement controls.

You will apply deep knowledge of the equity markets, strong control discipline, and a continuous improvement mindset to resolve complex breaks, minimize risk, and modernize