VP, Client Services & Operations Leader

JPMorgan Chase & Co.

New York (NY)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. in New York is seeking a Client Service Manager III within Securities Services Operations.

You will lead a client-facing operations team to deliver high‑quality custody support, strengthen risk controls, and elevate service delivery for premier clients. You will collaborate with product, technology, risk, compliance, and sales to resolve complex issues, use data to identify trends, reduce friction, and implement scalable process improvements that enhance client confidence

Qualifications

7+ years leading customer service teams in a financial institution.
Experience implementing anti-fraud strategies.
Proven ability to plan strategically and automate processes.
Strong conflict management skills with complex client issues.
High digital literacy and adoption of new technologies.

Responsibilities

Lead the client-facing operations client service team, addressing inquiries, processing transactions, troubleshooting problems, and handling complaints with advanced conflict management to ensure client satisfaction.
Develop and implement strategic plans to enhance service center operations, driving operational efficiency through automation.
Utilize anti-fraud knowledge to detect and prevent fraudulent transactions, safeguarding clients and the bank.
Identify trends and generate innovative solutions using market knowledge and digital tools to stay ahead of developments.
Foster relationships with internal stakeholders and clients to drive mutually beneficial outcomes.