Senior Volunteer Services Manager

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Central Community House (CCH) in Columbus, OH, seeks a Village Central Manager of Volunteer Services to lead a robust volunteer program serving seniors 60+. The role focuses on aging in place, housing, socialization, and health, with emphasis on recruitment, training, and program support.

You will recruit, train, supervise volunteers, coordinate schedules, build partnerships, and drive grant outcomes through accurate data collection and reporting.

Qualifications

• 2–3 years of relevant experience working with volunteers, senior citizens in a human services setting.
• Bachelor's degree in social work or related field preferred
• Experience designing and implementing successful volunteer programs in a nonprofit setting preferred
• Strong ability to independently manage time and tasks, excellent communication skills, and keen attention to detail
• Passion for community service and commitment to serving the elderly population
• Satisfactory background check
• Ability to use a computer and software including email, word processing, spreadsheets, databases, and social media.

Responsibilities

• Manage a volunteer program that supports the success of all Village Central program goals and assists in meeting the needs of seniors.
• Meet goals and outcomes outlined in the current grant contract/program plan.
• Develop and implement tools and strategies to recruit and maintain Village Central volunteers.
• Implement Village Central volunteer training, management, and communication procedures.
• Implement an orientation program for both volunteers and senior participants to gain an understanding of the program, define goals for the senior and volunteer to meet together and build rapport in developing their relationship.
• Coordinate volunteer schedules and assign tasks according to individual skills and interests.
• Foster a welcoming environment for volunteers, providing support and recognition for their contributions.
• Support marketing and outreach efforts by submitting clear and timely marketing requests, promoting volunteer opportunities across multiple channels, and actively pursuing innovative outreach strategies to increase program visibility and recruit volunteers.
• Build partnerships with local organizations, businesses, and community leaders to enhance volunteer opportunities.
• Oversee the development and maintenance of the Village Central volunteer website to support communication, recruitment, and program visibility.
• Provide volunteer-supported outreach and programming at area senior living facilities to strengthen community connections, expand service reach, and fulfill grant outcomes.
• Evaluate the efficacy of volunteer/senior interactions and track data.
• Maintain excellent records by ensuring the timely and accurate collection and entry of all program data (e.g. client demographics, attendance tracking, pre/post surveys, etc.).
• Collect volunteer and participant surveys to meet grant and reporting requirements, and create strategies and incentives to support timely survey completion.
• Complete program reports for funders and fulfill other data/compliance requests, in cooperation with the Grants and Program Compliance Manager.

Skills

Volunteer program management

Volunteer recruitment

Volunteer training

Communication skills

Time management

Grant reporting

Education

Bachelor's degree in social work or related field

Job description

Central Community House (CCH) in Columbus, OH, seeks a Village Central Manager of Volunteer Services to lead a robust volunteer program serving seniors 60+. The role focuses on aging in place, housing, socialization, and health, with emphasis on recruitment, training, and program support.

You will recruit, train, supervise volunteers, coordinate schedules, build partnerships, and drive grant outcomes through accurate data collection and reporting.