Senior Voice & SIP Engineer — Lead SBC Programs

BC Forward; Charlotte (NC); On-site; USD 146,000 - 155,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunities for growth with global-?

Inclusive culture and cutting-edge技

Job summary

BCforward is seeking a Senior Voice/Telecommunications Engineer to join our team in Charlotte, NC. The role focuses on carrier-level SIP trunking, session border controllers, and integration with Avaya, Cisco, and Genesys to deliver complex SIP-based voice solutions.

You will lead program delivery, prepare ROM/SOW quotes, and create BOMs while coordinating with leadership and PMO. A strong background in SBCs, security services, E911, and LAN/WAN is required.

Qualifications

• 10+ years of telecommunications experience with carrier-level SIP trunking and session border controllers.
• Proficiency with SIP, RTP/RTCP, ISDN, H.323, H.248, MGCP, and common codecs.
• Experience with QoS design and tuning, jitter analysis, and bandwidth analysis.
• Knowledge of LAN/WAN, switches, routers, call flows, system architecture, and implementation principles.

Responsibilities

• Provide program guidance and develop engineering-driven timelines in partnership with the program management office.
• Develop ROM/SOW quotes for equipment placement and licensing, including supporting documentation.
• Create Bills of Materials, cost estimates, and equipment placement requests for projects.
• Directly support business-initiated projects and provide clear status updates to leadership.
• Engineer and support complex integrated configurations across SBCs, security services, E911, SIP and session management, LAN/WAN, VoIP, and Toll Free, integrating with Avaya, Cisco, and Genesys.
• Perform SIT testing, document results, and develop scripts, MOPs, and low-level designs for SBC, security, E911, and integrations.
• Prepare communication materials for senior leadership and align deliverables with architecture and engineering standards.

Skills

Telecom experience

SIP proficiency

SBC engineering

LAN/WAN knowledge

Jira/agile tools

Education

BA/BS in Telecommunications

Tools

Ribbon 7k

SIP/TDM trunking

Job description

BCforward is seeking a Senior Voice/Telecommunications Engineer to join our team in Charlotte, NC. The role focuses on carrier-level SIP trunking, session border controllers, and integration with Avaya, Cisco, and Genesys to deliver complex SIP-based voice solutions.

You will lead program delivery, prepare ROM/SOW quotes, and create BOMs while coordinating with leadership and PMO. A strong background in SBCs, security services, E911, and LAN/WAN is required.