Senior Voice Engineer - Avaya & VoIP Specialist

Procom Services; Durham (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

Procom Services is seeking a Voice Engineer for a contract opportunity in Durham, NC. In this role, you will support Avaya systems, troubleshoot integrated voice networks, and ensure high service levels as per organizational agreements. Successful candidates will have extensive experience with VoIP technologies and strong interpersonal communication skills, contributing to customer satisfaction and operational efficiency.

Qualifications

• 5+ years of professional experience maintaining Avaya CM and related systems.
• Experience in troubleshooting voice systems and networks.
• Ability to create telecom documentation and manage ticketing systems.

Responsibilities

• Provide 1st and 2nd level technical support for integrated voice systems.
• Maintain vendor and customer relationships.
• Ensure management of customer requests via the ticketing system.

Skills

Avaya systems

VoIP systems

Customer service

Interpersonal skills

Technical support

Documentation

Education

Certification on Avaya technologies

Job description

Procom Services is seeking a Voice Engineer for a contract opportunity in Durham, NC. In this role, you will support Avaya systems, troubleshoot integrated voice networks, and ensure high service levels as per organizational agreements. Successful candidates will have extensive experience with VoIP technologies and strong interpersonal communication skills, contributing to customer satisfaction and operational efficiency.