Senior Voice AI Prompting Engineer — Forward-Deployed

ServiceNow; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Job summary

ServiceNow is seeking a Senior Staff Software Engineer to lead the Voice AI Agent Prompting efforts, designing, shipping, and operating agentic voice applications within the AI platform. The role spans shaping call flows, authoring prompts, and evaluating live calls to ensure robust, reliable behavior on customer interactions.

The position emphasizes hands-on engineering, forward deployment, and collaboration with product, design, and platform teams to deliver production-ready voice solutions in

Qualifications

• At least 10 years of software engineering experience with 2+ years deploying AI solutions at customers.
• Experience authoring agentic instructions and prompts for voice applications.
• Background in telephony, CTI, CCaaS integrations.

Responsibilities

• Build voice AI agents and ship agentic voice applications with required integrations.
• Design AI-driven autonomous voice workflows and manage handoffs.
• Engineer for latency, barge-in, and speech recognition challenges.
• Write and maintain system instructions, guardrails, and escalation rules.
• Design and operate automated evaluation for live calls.

Skills

Software engineering

AI/voice AI

Forward deployed engineering

Telemetry & evaluation

Prompt engineering

Education

Bachelor's degree in Computer Science or related field

Job description

ServiceNow is seeking a Senior Staff Software Engineer to lead the Voice AI Agent Prompting efforts, designing, shipping, and operating agentic voice applications within the AI platform. The role spans shaping call flows, authoring prompts, and evaluating live calls to ensure robust, reliable behavior on customer interactions.

The position emphasizes hands-on engineering, forward deployment, and collaboration with product, design, and platform teams to deliver production-ready voice solutions in