Senior Staff Voice AI Prompting Engineer

ServiceNow

Santa Clara (CA)

On-site

USD 191,000 - 334,000

Full time

5 days ago

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Job summary

ServiceNow is seeking a Senior Staff Software Engineer in Voice AI Agent Prompting to design, ship and operate production voice AI agents within our AI platform. You will shape autonomous call flows, author prompts, guardrails, and evaluation strategies for live traffic, while collaborating with product, design, and platform teams.

You will work embedded in customer telephony environments, ensuring correctness, latency, and safety, and you will bring 10+ years of software engineering and 2+

Qualifications

10+ years of software engineering experience with 2+ years deploying contemporary AI solutions at customers.
Bachelor's degree in Computer Science, Software Engineering or related technical field.
Forward deployed/embedded delivery experience in customer environments is a plus.

Responsibilities

Design, build, ship and operate production voice AI agents.
Decompose call flows into autonomous voice workflows with live-agent handoff as needed.
Author and maintain agent instructions, prompts, and guardrails for reliability and safety.
Collaborate with product, design and platform teams to define success criteria and risk.

Skills

Software engineering

AI deployment

Voice AI

Telephony

Education

Bachelor's in Computer Science

Software Engineering degree

Related technical field

Job description

You will work embedded in customer telephony environments, ensuring correctness, latency, and safety, and you will bring 10+ years of software engineering and 2+

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