Senior Voice AI Engineer — Linguistics & Speech

ServiceNow; Santa Clara (CA); Sur place; USD 161 000 - 274 000; Plein temps

Avantages offerts par ce poste

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Résumé du poste

ServiceNow is building Voice AI experiences in Santa Clara. You will own language support end to end, from diagnostics to fixes, contributing to the core Voice Platform components such as speech recognition, conversation management, and speech generation.

Qualifications include a Master’s or PhD in Linguistics or related field, 4+ years of experimental design, and hands-on experience with Python and Voice AI applications. Fluency in another language is a plus.

Qualifications

• Master’s or PhD in Linguistics or related field.
• Specialization in phonetics, acoustics, psycholinguistics, or cognitive science.
• 4+ years of experience designing large-scale experiments and conducting quantitative research in industry.

Responsabilités

• Contribute to the design, development, and implementation of Voice AI applications using linguistic expertise.
• Own language support end to end: add new languages and locales, maintain instructions, normalization, and pronunciation rules.
• Analyze language and speech problems across languages, accents, and dialects.
• Collaborate with linguists to map problem space for specific languages.
• Diagnose language and speech failures in production and drive fixes with the team.
• Partner with engineers to identify linguistic problems and contribute code for user experience.
• Work with product managers to understand customer use cases and linguistic challenges.
• Design linguistic experiments to inform technology choices for Voice AI.

Connaissances

Linguistics expertise

Quantitative research

Cross-functional collaboration

Communication with engineers

Formation

Master’s or PhD in Linguistics or related field

Specialization in phonetics/acoustics/psycholinguistics/cognitive science

4+ years of experimental design and quantitative research in industry

Outils

Python

Description du poste

ServiceNow is building Voice AI experiences in Santa Clara. You will own language support end to end, from diagnostics to fixes, contributing to the core Voice Platform components such as speech recognition, conversation management, and speech generation.

Qualifications include a Master’s or PhD in Linguistics or related field, 4+ years of experimental design, and hands-on experience with Python and Voice AI applications. Fluency in another language is a plus.