Senior Virtual Property Claims Specialist

Chubb; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Chubb is seeking a Senior Claims Specialist for its Virtual Property Desk in Phoenix, AZ. This in-office role handles desk-based property claims across North America using virtual tools such as PLNAR and AI-enabled estimation platforms to deliver accurate, efficient outcomes.

The ideal candidate has 2+ years in property claims, strong customer service, and experience working with insureds, vendors, and internal teams, with a willingness to on-call and support CAT operations as needed.

Qualifications

• Excellent customer service with a client-first mindset and empathy.
• Strong organization to manage multiple claims and keep detailed files.
• Clear written and verbal communication, compliant with standards.
• Solid investigation skills and ability to gather and interpret facts.

Responsibilities

• Analyze initial reports and contact insured parties promptly on high priority claims.
• Conduct virtual inspections using AI tools and vendors to assess losses.
• Write estimates after virtual scope and ensure accuracy of damages.
• Investigate property claims up to $500,000 and identify coverage issues.
• Maintain claim diaries and move files toward resolution.
• Collaborate with partners and manage external vendor costs.

Skills

Customer service

Organizational skills

Communication

Investigation techniques

Technology fluency

Adaptability

Team collaboration

Education

4-year degree or equivalent

Tools

PLNAR

Cotality

AI tools

Job description

Chubb is seeking a Senior Claims Specialist for its Virtual Property Desk in Phoenix, AZ. This in-office role handles desk-based property claims across North America using virtual tools such as PLNAR and AI-enabled estimation platforms to deliver accurate, efficient outcomes.

The ideal candidate has 2+ years in property claims, strong customer service, and experience working with insureds, vendors, and internal teams, with a willingness to on-call and support CAT operations as needed.