Senior Property Claims Specialist — AI-Driven Virtual Inspections

Chubb in; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Chubb seeks a Senior Property Claims Specialist to join our Virtual Property Desk in Phoenix, AZ. This in-office role handles desk-based property claims across North America, integrating virtual scoping, AI-driven tools, and rapid, accurate estimating to deliver best-in-class service.

You will manage claims with a digital mindset, adapt to changing conditions, and collaborate with insureds, agents, and underwriters to resolve losses efficiently at our Phoenix Claims Center.

Qualifications

• Customer-first mindset with empathetic, professional client handling.
• Strong organization and time management for multiple claims.
• Excellent written and verbal communication to draft reports and correspondence.
• Proficiency in investigation methodologies and evidence collection.
• Tech-savvy with virtual scoping, AI tools, and digital estimates.
• Adaptability to rapidly changing environments and high-volume periods.
• Collaborates effectively with insureds, agents, and internal teams.

Responsibilities

• Analyze initial reports and reach out to insured parties on first day.
• Conduct virtual inspections using AI tools and approved vendors to assess losses.
• Ensure virtual inspections cover facts, damages, and estimates.
• Evaluate contract language and identify coverage issues.
• Develop the claim file for timely investigation and loss analysis.
• Maintain an active file diary to move toward resolution.
• Use PLNAR and other tools to evaluate damage and prepare estimates.

Skills

Customer Service

Organization

Communication

Investigation Techniques

Technology Fluency

Adaptability

Team Collaboration

Education

4-year college degree preferred

Tools

PLNAR

Cotality

Job description

Chubb seeks a Senior Property Claims Specialist to join our Virtual Property Desk in Phoenix, AZ. This in-office role handles desk-based property claims across North America, integrating virtual scoping, AI-driven tools, and rapid, accurate estimating to deliver best-in-class service.

You will manage claims with a digital mindset, adapt to changing conditions, and collaborate with insureds, agents, and underwriters to resolve losses efficiently at our Phoenix Claims Center.