Senior VIP Integrations Engineer

DAT Freight & Analytics

Portland (OR)

Hybrid

USD 34,000 - 43,000

Full time

21 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Parental Leave

PTO & Holidays

401k matching

Employee Stock Purchase Plan

Disability insurance

HSA/FSA

Transit pass

Job summary

DAT is seeking a Senior Technical Support & Integration Specialist for our Tigard, OR hybrid team. You will act as a technical authority, partnering with VIP enterprise customers to architect, validate, and support complex integrations across our SaaS product suite.

You will mentor the support organization and lead high-impact technical sessions. Ideal candidates have 3–5+ years in Tier 2/3 SaaS support or integration engineering, strong API/debugging skills, and a track record of

Qualifications

3–5+ years delivering Tier 2/3 technical support or integration engineering for SaaS products.
Experience inspecting and debugging API calls (REST/JSON/SOAP) and using API testing tools.
Proven ability to manage long, multi-week technical case queues.

Responsibilities

Lead VIP technical sessions to design and troubleshoot API and system integrations.
Evaluate and certify custom integrations for customers using non-standard software.
Act as primary advisor during onboarding, migrations, and major platform updates.
Own and resolve a heavy load of multi-step cases with detailed diagnostics.
Translate customer defects into actionable bug reports for Product/Engineering.
Contribute to UAT and maintain internal API guides and runbooks.