Senior VIP Exhibitor Experience Lead

Global Experience Specialists, Inc.; Las Vegas (NV); On-site; USD 50,000 - 85,000; Full time

Job summary

Global Experience Specialists, Inc. is seeking a highly motivated Exhibitor Success professional who will think boldly, act relentlessly, and own the outcome on-site with VIP exhibitors and partners.

You will be the on-site escalation point, coordinating pre-show planning, invoicing, shipping logistics, and hands-on problem solving while ensuring flawless graphics, packages, and service. Join a team that prides itself on excellence and premium client experiences across all show operations.

Responsibilities

• Actively participate in the pre-show, show site, and post-show meetings and planning as assigned.
• Proactively engage with exhibitors by leading them to a solution.
• Take initiative to seek customer experience impressions while engaging with them.
• Support the operational needs of Exhibitor Success, Operations, and Client Services.
• Create, maintain, process accurate exhibitor's orders.
• Support current billing and balance forward collections on behalf of GES.
• Conduct in-depth invoice review meetings with exhibitors as requested.
• Strategize and deliver on projects, initiatives, departmental development as assigned.
• Perform other duties as assigned and deemed necessary for the position.
• Serve as a highly visible client-facing partner. Interact with the client to address complex concerns, answer questions, provide new services, and guide them through their show-site journey.
• Executive Concierge Service: Provide seamless, high-touch support throughout the entire VIP exhibitor lifecycle. Manage all end-to-end inquiries spanning pre-show coordination, invoicing, shipping logistics, tracking, and hands-on operational troubleshooting.
• Empowered Decision-Making: Serve as the ultimate on-site escalation point. Exercise corporate authority to resolve critical service failures rapidly, deploying both independent problem-solving and cross-functional collaboration to restore a premier client experience.
• Oversee the planning and execution of standard exhibitor booth packages, shell schemes, barter booths, turnkey and FIT packages.
• Lead the planning, installation, and deployment of specialized exhibitor kiosks. Direct physical placement, branding alignment, and functional readiness across the show floor.
• Technical Logistics Coordination: Partner directly with VIP Exhibitors to review, approve, and execute heavy technical orders, including complex rigging layouts, electrical distribution, and any specialized needs.
• Order Entry & Collaboration: Manage data entry accuracy and collaborative backend system setups within the GES network to guarantee a flawless administrative experience for VIP accounts.
• Oversee asset collection, digital proofing, and inventory management for all broad-scale exhibitor graphics.
• Direct production and fulfillment pipelines for specialized graphics, including: Exhibitor FIT graphics and booth structure graphics., Show Operations sponsorship graphics, Tabletop and standard booth package signage.
• Cross-Functional Collaboration: Collaborate closely with account teams, graphics departments, and external production coordinators to ensure absolute data accuracy against master production lists.
• VIP Floor Engagement: Maintain an active, highly visible presence on the show floor, with VIP Exhibitors. Conduct proactive daily check-ins, build direct relationships with key stakeholders, and provide immediate, face-to-face assistance throughout move-in, and move-out.
• Operational Readiness: Guarantee 100% completion of packages and graphics. Visually audit the floor to ensure graphics are perfectly mounted and technical lines are dropped precisely prior to show opening.

Job description

Global Experience Specialists, Inc. is seeking a highly motivated Exhibitor Success professional who will think boldly, act relentlessly, and own the outcome on-site with VIP exhibitors and partners.

You will be the on-site escalation point, coordinating pre-show planning, invoicing, shipping logistics, and hands-on problem solving while ensuring flawless graphics, packages, and service. Join a team that prides itself on excellence and premium client experiences across all show operations.