Exhibitor & Sponsor Experience Lead

LHH; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

LHH is seeking an Exhibitor & Sponsor Coordinator for a major annual industry event and several programs. The role focuses on exhibitor onboarding, managing information, deadlines, credentials, and logistics.

You will maintain exhibitor portals, draft communications, track invoices, and support on-site operations, while delivering professional customer service to exhibitors and partners. This position suits an organized, service-oriented events professional who can balance operations, data

Qualifications

• Experience coordinating exhibitor onboarding from sale to event completion.
• Strong communication and customer service skills for partners and exhibitors.
• Ability to manage event data, logistics, and on-site support.

Responsibilities

• Coordinate the exhibitor experience from post-sale onboarding through event completion.
• Manage exhibitor information, resources, deadlines, credentials, registration requirements, and event logistics.
• Maintain and optimize online exhibitor portals and event technology platforms.
• Prepare and distribute timely communications covering important deadlines, registration procedures, event resources, and operational updates.
• Maintain accurate exhibitor records and coordinate data with registration, housing, vendors, contractors, and internal teams.
• Prepare invoices, payment reminders, confirmations, and related documentation while maintaining organized financial records.
• Monitor a shared exhibitor support inbox and respond promptly to questions involving registration, technology, payments, deadlines, logistics, and event policies.
• Provide professional, solutions-oriented customer service to exhibitors and event partners.
• Support onsite event operations, including exhibitor logistics, floor management, and issue resolution.
• Draft, coordinate, and distribute exhibitor-focused email communications using an email marketing platform.
• Adapt approved promotional content for exhibitor outreach and operational announcements.
• Maintain contact databases and upload/manage distribution lists.
• Monitor campaign activity and compile engagement metrics to help evaluate communications effectiveness.
• Support the administration and troubleshooting of event technology platforms and online resources.
• Assist with organizing and tracking sponsor benefits and fulfillment activities.
• Prepare sponsor fulfillment summaries, event metrics, recognition materials, and benefit documentation.
• Coordinate with internal teams and external partners to ensure sponsorship commitments are delivered accurately and on schedule.
• Help track deliverables and resolve issues that could affect sponsor satisfaction.

Skills

Event coordination

Customer service

Communications

Data management

Vendor relations

Tools

CRM systems

Email platforms

Job description

LHH is seeking an Exhibitor & Sponsor Coordinator for a major annual industry event and several programs. The role focuses on exhibitor onboarding, managing information, deadlines, credentials, and logistics.

You will maintain exhibitor portals, draft communications, track invoices, and support on-site operations, while delivering professional customer service to exhibitors and partners. This position suits an organized, service-oriented events professional who can balance operations, data