IT Field Service Technician

Beacon Hill Staffing Group; Crafton (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

Beacon Hill Technologies is seeking an IT Field Service Technician to provide onsite and remote support for end users, including installing, configuring, maintaining, and troubleshooting hardware, software, mobile devices, and peripherals across our locations in the United States.

You will work with IT teams and vendors, travel to company locations, and support technology initiatives while maintaining high customer service standards.

Responsibilities

• Provide onsite and remote technical support for desktop and laptop computers, printers, and peripheral equipment.
• Respond to service requests, incidents, and inquiries in a timely and professional manner.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Assist users with Microsoft 365 applications, collaboration tools, and standard business software.
• Educate users on technology best practices and provide guidance to improve productivity.
• Travel up to 25% domestically to support remote offices and end-user support activities.

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

The IT Field Service Technician is responsible for providing onsite and remote technical support for end users, including the installation, configuration, maintenance, and troubleshooting of computer hardware, software, mobile devices, peripherals, and related technologies. The IT Field Service Technician works closely with other Information Technology teams, vendors, and business stakeholders to support organizational technology needs and maintain a high level of customer service. The position requires regular travel to company locations within the United States to support users, deploy technology solutions, and assist with infrastructure and business initiatives.

Essential Duties and Responsibilities

End User Support

• Provide onsite and remote technical support for desktop and laptop computers, printers, and peripheral equipment.
• Respond to service requests, incidents, and inquiries in a timely and professional manner.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Assist users with Microsoft 365 applications, collaboration tools, and standard business software.
• Educate users on technology best practices and provide guidance to improve productivity.

Hardware & Software Installation

• Install, configure, deploy, and maintain computer hardware and software.
• Image, prepare, and deploy new workstations, laptops, and tablets.
• Perform hardware upgrades, component replacements, and equipment refresh activities.
• Install and configure operating systems, business applications, security software, and device drivers.
• Maintain hardware inventory and ensure accurate asset documentation.

Troubleshooting & Incident Resolution

• Identify, troubleshoot, and resolve technical issues related to desktop and laptop computers, printers and scanners, operating systems, network connectivity, peripheral devices, Microsoft 365 applications and services.
• Escalate complex issues to specialized IT teams when required.
• Coordinate with infrastructure, network, cybersecurity, and application support teams to resolve incidents efficiently.
• Document troubleshooting activities, solutions, and service requests within the organization's IT Service Management (ITSM) platform.

Maintenance & Operations

• Support endpoint security, patching, and compliance initiatives.
• Assist with software updates, operating system upgrades, and technology refresh programs.
• Support office relocations, equipment deployments, and other IT projects.
• Participate in after-hours support and maintenance activities as required.

Customer Service

• Deliver exceptional customer service while maintaining professionalism and confidentiality.
• Communicate technical information clearly to non-technical users.
• Follow established service level agreements (SLAs), policies, and procedures.
• Build positive working relationships with employees, managers, and business leaders throughout the organization.

Travel Requirements

• Up to 25% domestic travel required, including overnight and multi-day travel, to support remote offices, project sites, equipment installations, technology deployments, and end-user support activities.
• Additional travel may be required periodically to support major technology initiatives, office expansions, infrastructure implementations, system upgrades, or other special projects.
• Ability to travel by air and automobile as needed.
• Valid driver's license and ability to travel independently are required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future