Senior Video Conferencing Engineer - 3LS Support

Hewlett Packard Co.; Austin (TX); Hybrid; USD 137,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Job summary

Hewlett Packard Co. in United States (Austin, TX) seeks a 3LS Technical Engineer for Video Conferencing to manage and resolve customer issues on Poly’s video endpoint line.

You will troubleshoot G7500, X30/X50, and Poly cameras, analyze network data, and coordinate with Product Management and Development to deliver fixes. Ideal candidates have strong VOIP and videoconferencing experience, solid packet analysis skills, and hands-on experience with the Windows/Microsoft ecosystem (Azure AD,

Qualifications

• Excellent troubleshooting skills and a methodical approach to debugging complex VoIP and video issues.
• 6 years VOIP experience at a T3 level or higher with a 4-year degree (or 4 years with a Master).
• Experience with Poly video products and MTRoA products.
• Ability to read and analyze network packet captures.
• Experience with Windows/Microsoft ecosystem (Azure AD, Intune, Teams).

Responsibilities

• The ECS role involves supporting Poly Global Support for day-to-day customer issues.
• Advocate for the customer and coordinate software fixes with Product Management/Development.
• Analyze, reproduce, and drive complex issues to resolution.
• Excellent written and spoken English communication skills.

Skills

Troubleshooting

Video conferencing products

Network packet capture analysis

Azure AD/Intune/Teams licensing

Android/Linux

USB/HDMI/Network protocols

Technical writing

Education

Bachelor's degree in a technical field

Master's degree

Tools

Azure AD

Intune

Active Directory

Teams

SIP RFCs

Job description

Hewlett Packard Co. in United States (Austin, TX) seeks a 3LS Technical Engineer for Video Conferencing to manage and resolve customer issues on Poly’s video endpoint line.

You will troubleshoot G7500, X30/X50, and Poly cameras, analyze network data, and coordinate with Product Management and Development to deliver fixes. Ideal candidates have strong VOIP and videoconferencing experience, solid packet analysis skills, and hands-on experience with the Windows/Microsoft ecosystem (Azure AD,