Senior Video Conferencing ECS Engineer

HP Inc.; Austin (TX); On-site; USD 137,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Holidays

Paid time off

Job summary

HP, Inc. is seeking a 3LS Technical Engineer for Video Conferencing to lead high-level customer issue resolution on Poly Video endpoints (G7500, X30/X50, cameras). The role demands strong troubleshooting, network analysis, and cross-team collaboration with Product Management and Development.

Candidates should have 6+ years in VOIP/ videoconferencing at a senior level, plus a 4-year technical degree or a Masters. Competitive pay and comprehensive benefits are offered in a full-time role.

Qualifications

• Excellent troubleshooting skills and methodical approach.
• Expert level experience with Poly Video products and MTRoA products.
• Read and analyze network packet captures.
• Basic network administration and knowledge of advanced network configurations.
• Experience with Teams transport protocols and SIP basics a plus.
• Experience with Azure AD, Intune, Teams, and product licensing.
• Experience with Android and Linux operating systems.

Responsibilities

• Interface for managing customer issues and drive resolution.
• Support ECS in day-to-day customer issues and software fixes.
• Advocate for customers with PM/Development teams.
• Analyze, reproduce, and drive complex issues to resolution.
• Maintain clear technical documentation and guides.

Skills

Troubleshooting

Video conferencing

Packet capture analysis

Network administration

Teams transport protocols

Windows/Linux admin

English communication

SIP basics

Education

4-year technical degree

Masters degree

Tools

Azure AD

Intune

Teams

Product licensing

Job description

HP, Inc. is seeking a 3LS Technical Engineer for Video Conferencing to lead high-level customer issue resolution on Poly Video endpoints (G7500, X30/X50, cameras). The role demands strong troubleshooting, network analysis, and cross-team collaboration with Product Management and Development.

Candidates should have 6+ years in VOIP/ videoconferencing at a senior level, plus a 4-year technical degree or a Masters. Competitive pay and comprehensive benefits are offered in a full-time role.