Senior Vice President, MAS Client Services

Insight Global; Berwyn (PA); Sur place; USD 250 000 - 380 000; Plein temps

Résumé du poste

Insight Global is hiring three SVP-level leaders to elevate a financial services client as it scales its platform, transitioning from an operational support model to a strategic, client-centric service organization. These leaders will serve as both operational executives and client-facing relationship leaders.

They will supervise 5-8 direct and indirect reports, act as executive client contacts, drive KPIs and service delivery performance, mentor Service Directors, and shape service offerings

Responsabilités

• Act as player/coaches, leading teams while remaining actively engaged with clients.
• Serve as executive point of contact for assigned clients.
• Build trusted relationships with senior client stakeholders, including C-suite executives.
• Oversee KPIs and overall service delivery performance.
• Manage business-as-usual (BAU) processing and adherence to SLAs.
• Lead and mentor Service Directors who manage day-to-day client relationships.
• Evaluate existing processes and recommend operational improvements.
• Provide strategic thought leadership to enhance service offerings and client experience.
• Manage teams ranging from approximately 5-8 direct and indirect reports.

Description du poste

Job Description

We are hiring three SVP-level leaders to help elevate one of our financial services customers as it continues integrating and scaling their platform. The team is transitioning from a largely operational support model to a more strategic, client-centric service organization. These leaders will serve as both operational executives and client-facing relationship leaders.

Key Responsibilities

• Act as player/coaches, leading teams while remaining actively engaged with clients.
• Serve as executive point of contact for assigned clients.
• Build trusted relationships with senior client stakeholders, including C-suite executives.
• Oversee KPIs and overall service delivery performance.
• Manage business-as-usual (BAU) processing and adherence to SLAs.
• Lead and mentor Service Directors who manage day-to-day client relationships.
• Evaluate existing processes and recommend operational improvements.
• Provide strategic thought leadership to enhance service offerings and client experience.
• Manage teams ranging from approximately 5-8 direct and indirect reports.