VP of Client Services

GreenBrick Group; Raleigh (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

Green Brick Group is a data-informed performance growth consultancy partnering with leadership teams to build faster-growing companies. The Vice President of Client Services leads strategic client relationships, cross-functional execution, and scalable growth across Strategy, Creative, Marketing, Data, and Operations.

This role focuses on driving measurable value, forecasting retention and revenue growth, mentoring account teams, and guiding business development with senior stakeholders.

Qualifications

• Bachelor’s degree in business, marketing, communications or related field.
• 5–8 years of leadership experience in Client Services or Strategic Digital Growth.
• Strong track record of managing large client portfolios and leading teams.
• Strong background in performance marketing, digital strategy, and/or growth consulting.
• Experience leading client relationships in fast-paced, results-driven environments.

Responsibilities

• Lead client services, overseeing account strategy, delivery quality, and client satisfaction across engagements.
• Serve as the primary strategic liaison between clients and internal teams, aligning priorities, resources, and business objectives.
• Develop and maintain senior-level client relationships, acting as trusted advisor to C-suite and VP stakeholders.
• Oversee account planning to ensure client strategies align with performance goals, budgets, and growth KPIs.
• Partner with Strategy and Data teams to evaluate client health, forecast retention and revenue growth, and identify new opportunities.
• Ensure flawless delivery of projects by coordinating across departments and enforcing operational discipline.
• Establish and refine client service processes, reporting frameworks that support scalable growth.
• Mentor and develop account managers and strategists, providing guidance on client management and problem solving.
• Lead annual and quarterly business review processes and translate results into actionable insights and next-step recommendations.
• Collaborate with the CEO and Leadership Team on business development, including scoping new engagements and pitches.
• Champion Green Brick Group’s culture of accountability, partnership, and performance.
• Develop scalable, repeatable offerings that provide value to clients.
• Demonstrates to ability to drive revenue with deep P&L experience.
• Understand the building blocks to run and grow a healthy Digital Business.
• Demonstrates the ability to unite and lead a team toward a common goal.
• Exceptional leadership and communication skills with executive-level clients.
• Able to articulate a 2-5 year vision for a Digital business and execute it.
• Deep understanding of performance marketing, analytics, and business strategy.
• Able to translate client goals into executable strategies that drive measurable outcomes.
• Able to teach teams how to develop strategies across the digital media landscape.

Skills

Leadership

Client Services

Strategic Thinking

Cross-functional

Forecasting

P&L Management

Budgeting

Business Development

Negotiation

Vendor Management

Project Management

Education

Bachelor's degree in business/marketing/communications

Tools

Google Analytics

CRM software

Excel

Job description

Green Brick Group is a data-informed performance growth consultancy that partners directly with leadership teams to build stronger, faster-growing companies. Unlike traditional agencies, our P&L-focused approach and Diagnostic framework allow us to identify inefficiencies, align teams, and deliver strategies that drive measurable revenue, retention, and profitability.

The Vice President of Client Services serves as the strategic and operational leader for all client relationships at Green Brick Group. This person is responsible for ensuring every engagement delivers exceptional value, measurable results, and long-term partnership growth. Equal parts strategist, operator, and leader, the VP of Client Services drives cross-functional collaboration across Strategy, Creative, Marketing, Sales, Data, and Operations to ensure our clients’ goals are met and exceeded. They are a trusted advisor to client executives, a mentor to internal teams, and a key contributor to the company’s growth and reputation.

Essential Functions:

• Lead client services, overseeing account strategy, delivery quality, and client satisfaction across all engagements.
• Serve as the primary strategic liaison between clients and internal teams, ensuring alignment of priorities, resources, and business objectives.
• Develop and maintain senior-level client relationships, acting as a trusted advisor to C-suite and VP stakeholders.
• Oversee account planning processes to ensure all client strategies align with performance goals, budgets, and growth KPIs.
• Partner with Strategy and Data teams to evaluate client health, forecast retention and revenue growth, and identify new business opportunities.
• Ensure flawless delivery of projects, campaigns, and initiatives by coordinating across departments and enforcing operational discipline.
• Establish and refine client service processes, communication standards, and reporting frameworks that support scalable growth.
• Mentor and develop account managers and strategists, providing guidance on client management, problem solving, and strategic thinking.
• Lead annual and quarterly business review processes and performance recaps with clients, translating results into actionable insights and next-step recommendations.
• Collaborate with the CEO and Leadership Team on business development efforts, including scoping new engagements and supporting strategic pitches.
• Champion Green Brick Group’s culture of accountability, partnership, and performance in all client interactions.
• Develop scalable, repeatable offerings that provide value to Green Brick’s clients.
• Holds a track record of driving revenue with deep experience managing to a P&L.
• Understands the building blocks to run and grow a healthy Digital Business.
• Demonstrates the ability to unite and lead a team toward a common goal.
• Exceptional leadership and communication skills with experience influencing executive-level clients and fostering collaboration with internal teams.
• Has the ability to establish a vision for what a Digital business should look like in 2-5 years, can effectively communicate that vision, and execute a plan to bring it to life.
• Deep understanding of performance marketing, analytics, and business strategy.
• Able to translate client goals into executable strategies that drive measurable outcomes.
• Possesses the knowledge of where to spend the next dollar and why.
• Able to teach teams how to develop strategies across the digital media landscape of awareness media, acquisition media, retention media, and database marketing.
• Has managed at least a $20M online marketing budget.
• Has the ability to source & manage vendors and effectively negotiate solid contracts.
• Skilled at building and leading cross-functional teams with a culture of accountability.
• Strong financial and operational acumen, including budgeting and P&L responsibility.
• Strategic thinker with the ability to balance short-term wins and long-term vision.
• Possesses and can teach & develop excellent project management skills.
• Demonstrates to ability to create business cases and achieve the expected outcomes.
• Demonstrates integrity, poise, and professionalism under pressure.
• Passionate about driving growth - both for clients and internal teams.

Desired Education & Experience:

• Bachelor’s degree in business, marketing, communications, or a related field.
• 5–8 years of leadership experience in Client Services or Strategic Digital Growth.
• Strong track record of managing large client portfolios and leading teams.
• Strong background in performance marketing, digital strategy, and/or growth consulting.
• Experience leading client relationships in fast-paced, results-driven environments.