Senior Vice President, Client Processing Manager

BNY; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Job summary

BNY Mellon is looking for a Senior Vice President, Client Processing Manager to join their Conventional Trust team in Pittsburgh, PA. This role involves managing client processing activities, overseeing all client account support, and leading a large team of professionals.

The ideal candidate will possess a Bachelor's degree, 7-10 years of experience, along with management experience. The position offers opportunities to enhance client experiences and implement process improvements.

Qualifications

• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.

Responsibilities

• Manage Client Processing activities through managers or a large senior team.
• Oversee all aspects of client account support and problem resolution.
• Contribute to broader team objectives.

Skills

Management skills

Client account management

Process improvement

Team leadership

Education

Bachelor's degree or equivalent experience

Advanced or graduate degree

Job description

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.