Senior Client Processing Lead

BNY; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, and vision insurance

Generous paid time off

Job summary

BNY in Pittsburgh is seeking a leader for their client processing team responsible for day-to-day operations and client communication. You will manage complex inquiries and direct team efforts to ensure compliance and efficiency in service delivery.

The ideal candidate has a high school diploma, with a preference for a Bachelor's degree, and brings over 7 years of relevant technical and management experience, ideally in financial services. The role includes competitive compensation and comprehensive benefits.

Qualifications

• 7+ years of technical and management experience preferred.
• Experience in the securities or financial services industry is a plus.
• Applicable local/regional licenses or certifications as required.

Responsibilities

• Lead operations of a client processing support team.
• Serve as primary point of contact for clients.
• Handle complex client inquiries and requests.
• Train staff in technical tools and specific client support activities.

Skills

Client communication

Problem-solving

Technical assistance

Team leadership

Education

High school diploma or equivalent

Bachelor's degree

Job description

BNY in Pittsburgh is seeking a leader for their client processing team responsible for day-to-day operations and client communication. You will manage complex inquiries and direct team efforts to ensure compliance and efficiency in service delivery.

The ideal candidate has a high school diploma, with a preference for a Bachelor's degree, and brings over 7 years of relevant technical and management experience, ideally in financial services. The role includes competitive compensation and comprehensive benefits.