Associate, Client Processing I

BNY Mellon; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

BNY Mellon in Houston seeks a Specialist, Client Processing 1 to join our Transaction Processing team for the Loans Enablement Platform. You will handle routine and non-routine client service and transactional support functions, coordinating with other units to ensure timely delivery of service.

The role requires a Bachelor's degree and 0-3 years of experience; brokerage processing experience is preferred. The team values accuracy, problem solving, and ability to escalate complex issues to

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience is preferred.
• Experience in brokerage processing is preferred.

Responsibilities

• Performs routine and non-routine client service and transactional support functions.
• Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
• Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues.
• Manages situations which may require adaptation of response or extensive research according to client response. Escalates more complex situations to senior colleagues.

Education

Bachelor's degree or equivalent

Tools

Brokerage processing

Job description

We're seeking a future team member for the role of Specialist, Client Processing 1 to join our Transaction Processing team for our Loans Enablement Platform. This role is located in Houston, Texas

In this role, you'll make an impact in the following ways:

• Performs routine and non-routine client service and transactional support functions.
• Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
• Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues.
• Manages situations which may require adaptation of response or extensive research according to client response. Escalates more complex situations to senior colleagues.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience is preferred.
• Experience in brokerage processing is preferred.