Vice President, Client Processing Manager

BNY; Pittsburgh (Allegheny County); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) plan with company matching

Medical, dental, and vision insurance

Paid time off

Wellness programs

Job summary

BNY is seeking a Vice President, Client Processing Manager in Pittsburgh. This role involves ensuring seamless client transactions and supporting operational excellence through strategic management and collaboration. Ideal candidates should have a Bachelor's in Business or Finance and 5–8 years of related experience.

The position fosters accountability and innovation, emphasizing analytical and interpersonal skills, along with a proficiency in transaction processing systems. Competitive benefits and a commitment to diversity are included.

Qualifications

• 5–8 years of related experience in transaction processing.
• Team lead or leadership experience preferred.
• Proficiency in leveraging technology for process improvements.

Responsibilities

• Ensure seamless execution of client transactions.
• Support client-centricity and operational efficiency tasks.
• Monitor transaction processing metrics to implement improvements.

Skills

Analytical abilities

Problem-solving skills

Communication skills

Interpersonal skills

Detail-oriented

Education

Bachelor’s degree in Business or Finance

Advanced degree or professional certifications

Tools

Transaction processing systems

Microsoft Office applications

Job description

Vice President, Client Processing Manager

At BNY, the Vice President, Client Processing Manager will play a crucial role within the Transaction Processing function, ensuring the seamless execution of client transactions while upholding the organization’s commitment to operational excellence. This role supports BNY’s strategic pillars of client‑centricity and operational efficiency by managing complex client processing tasks with precision and expertise. The incumbent will foster a culture of accountability, collaboration, and innovation, enhancing client trust and satisfaction. The position is located in Pittsburgh.

Responsibilities

• Ensure the seamless execution of client transactions while upholding BNY’s commitment to operational excellence.
• Support BNY’s strategic pillars of client‑centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• Foster a culture of accountability, collaboration, and innovation, enhancing client trust and satisfaction.
• Lead the execution of client transactions by applying advanced knowledge in transaction processing, ensuring accuracy and timeliness.
• Collaborate with cross‑functional teams to optimize transaction workflows, improving efficiency and reducing operational risks.
• Serve as a subject matter expert in client processing, providing guidance and training to junior team members to promote knowledge sharing and skill development.
• Monitor and analyze transaction processing metrics to identify trends and implement improvements, enhancing the overall client experience.
• Engage with clients to resolve complex transaction‑related issues, demonstrating effective problem‑solving skills and maintaining strong client relationships.
• Drive process innovation initiatives by leveraging industry best practices, ensuring BNY remains at the forefront of transaction processing excellence.

Qualifications

• Bachelor’s degree in Business, Finance, or related field required; advanced degree or professional certifications in finance or business administration preferred.
• Typically 5–8 years of related, hands‑on experience.
• Prior subject matter expert, team lead, or leadership experience highly preferred.
• Prior hands‑on syndicated loan experience, familiarity with loan servicing, ClearPar, and LSTA preferred.
• Strong analytical and problem‑solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred.
• Detail‑oriented.
• Ability to self‑manage, prioritize, and execute workload.
• Familiarity with technical applications including Microsoft Office applications.

Benefits

• Competitive compensation package and annual discretionary incentive award.
• 401(k) plan with company matching.
• Medical, dental, vision, and basic life insurance for employees and eligible dependents.
• Paid time off including vacation, sick leave, and volunteer time.
• Other benefits such as payroll‑sponsored wellness programs and flexible work resources.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.