Senior Specialist, Client Operations

BNY Mellon; Florida; Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

BNY Mellon in Lake Mary, FL, is seeking a Senior Specialist, Client Operations to join the Client Service team. The role focuses on resolving complex client issues, supporting operational and technical requests, and delivering high-quality service to a specialized client base.

The successful candidate will apply strong problem-solving, communicate effectively, and contribute to process improvements. A Bachelor's degree and 5–7 years of experience in operations or client services are preferred.

Formación

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication skills and the ability to provide guidance to less experienced team members.

Responsabilidades

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.

Conocimientos

Strong communication

Mentoring / guidance

Educación

Bachelor's degree or equivalent

Descripción del empleo

Senior Specialist, Client Operations

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team. This role is located in Lake Mary, FL

In this role, you'll make an impact in the following ways:

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication skills and the ability to provide guidance to less experienced team members.