Senior Veterinary Receptionist Front Desk Lead

BROOKLYN HEIGHTS VETERINARY; New York (NY); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Brooklyn Heights Veterinary Hospital in Brooklyn, NY seeks an experienced Senior Veterinary Receptionist to support a busy general practice. The role emphasizes clear communication, accurate note-taking, and proactive front desk management.

The ideal candidate has prior customer-facing clinical experience, strong organizational skills, and the ability to coordinate with veterinarians, technicians, and management. Some mornings, evenings, and holiday shifts are required.

Qualifications

• Previous experience in a customer-facing clinical environment is strongly preferred.
• Applicants should have direct professional experience interacting with clients or patients in a veterinary, medical, dental, or comparable healthcare setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proven ability to take accurate notes and maintain reliable documentation.
• Consistent follow-through on tasks, requests, and deadlines.
• Ability to communicate directly and professionally with doctors, coworkers, clients, and management.
• Ability to manage multiple priorities in a busy, high-volume clinical environment.
• Dependability, accountability, and a proactive approach to problem-solving.
• Comfort with computers, scheduling systems, electronic records, and email.

Responsabilités

• Welcoming clients and providing professional, compassionate customer service.
• Answering phone calls and emails, managing inquiries, and scheduling appointments.
• Coordinating client visits, follow-ups, records, and administrative requests.
• Communicating clearly with veterinarians, technicians, assistants, management, and coworkers.
• Taking accurate notes and documenting messages, instructions, client concerns, and outstanding requests.
• Maintaining organized schedules, records, reminders, checklists, and task lists.
• Tracking tasks through completion or ensuring they are appropriately documented and handed off.
• Following up on missing information, incomplete requests, upcoming deadlines, and unresolved issues.
• Coordinating visiting specialists and diagnostic services, including ultrasounds and echocardiograms.
• Preparing and organizing records and administrative materials for specialist appointments.
• Assisting with international health certificates and pet travel documentation, including tracking paperwork, requirements, and deadlines.
• Processing payments and supporting routine front desk operations.
• Helping train and support reception team members and maintaining consistent administrative procedures.
• Identifying problems, asking questions when clarification is needed, and communicating delays or concerns promptly.

Connaissances

Customer service

Communication

Note-taking

Organizational skills

Front desk management

Clinical environment

Multi-tasking

Description du poste

Brooklyn Heights Veterinary Hospital in Brooklyn, NY seeks an experienced Senior Veterinary Receptionist to support a busy general practice. The role emphasizes clear communication, accurate note-taking, and proactive front desk management.

The ideal candidate has prior customer-facing clinical experience, strong organizational skills, and the ability to coordinate with veterinarians, technicians, and management. Some mornings, evenings, and holiday shifts are required.