Senior Veterans Benefits Program Lead

Veterans Benefits Administration; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Veterans Benefits Administration in the United States is seeking a Supervisory Veterans Service Representative (AVSCM) to lead a division and oversee claims processing and program administration. The role requires coordinating work, guiding policy and procedures, and acting as a technical adviser on compensation and pension programs.

Telework may be authorized situationally; regular hours are Monday–Friday with standard federal probationary and qualification requirements.

Qualifications

• 1 year of specialized experience equivalent to GS-13 in veteran benefits or VBA business lines.
• Experience supervising or leading projects and teams.
• Ability to advise on claims and appeals processing, including related labor relations and performance discussions.

Responsibilities

• Plans, organizes, directs and controls the work of the Division.
• Directs revisions of work methods to support division priorities.
• Serves as technical advisor for compensation and pension programs.
• Establishes relationships with stakeholders to exchange information on agency programs.
• Ensures Equal Employment Opportunity policy/goals are met.
• Responds to inquiries and coordinates with other units on work-related changes.

Skills

Leadership

Communication

Team supervision

Job description

Veterans Benefits Administration in the United States is seeking a Supervisory Veterans Service Representative (AVSCM) to lead a division and oversee claims processing and program administration. The role requires coordinating work, guiding policy and procedures, and acting as a technical adviser on compensation and pension programs.

Telework may be authorized situationally; regular hours are Monday–Friday with standard federal probationary and qualification requirements.