Supervisory Veterans Service Representative (AVSCM)

Veterans Benefits Administration; Boise (ID); Remote; USD 106,000 - 138,000; Full time

Job summary

Veterans Benefits Administration in the United States government seeks a Supervisory Veterans Service Representative to lead a Veterans Service Center division, manage staff, and oversee the delivery of VA benefit programs to Veterans and their dependents.

The role involves directing workload, ensuring policy adherence, coordinating resources, and acting as a technical advisor on complex claims. Telework is allowed situationally, with on-site reporting requirements when scheduled.

Qualifications

• No educational substitutions at this grade level.
• Other security clearance required.

Responsibilities

• Plans, organizes, coordinates, directs, and controls the work of the division.
• Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
• Establishes and maintains effective relationships with civic and Veteran organizations.

Job description

Supervisory Veterans Service Representative (AVSCM)

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

The Supervisory Veterans Service Representative (AVSCM) manages Veterans Service Center (VSC) division operations through a staff of personnel responsible for providing information, advice, and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to various consumer groups.

Key Responsibilities

The incumbent: Plans, organizes, coordinates, directs, and controls the work of the division. Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity. Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries. Exercises authority for the full-range of division's personnel actions.

Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.

Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits. Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.

Establishes and maintains effective relationships with various civic and Veteran organizations. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Reviews the most complex cases prior to final claims determination. Work Schedule: Full time, Monday through Friday 08:00 am- 4:30 pm Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative, 05055A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Required Bargaining Unit: No

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.