Supervisory Veterans Service Representative (VSCM)

Veterans Benefits Administration; Roanoke (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Veterans Benefits Administration is seeking a Supervisory Veterans Service Representative (Veterans Service Center Manager) to lead a team in managing the Veterans Service Center operations, ensuring accurate claims processing and expert guidance on VA benefits for veterans and their dependents.

The role requires experience in supervising staff, handling complex benefit programs, and conducting outreach to stakeholders, with a clear understanding of federal processes and policies.

Qualifications

• Specialized Experience: one year at GS-14 level or equivalent with expert knowledge of veteran benefit programs and laws affecting veterans' compensation and pension benefits.
• Experience supervising, managing, or leading projects and familiarity with employee and labor relations practices.

Responsibilities

• Oversee operations of the Veterans Service Center through a staff responsible for claims processing and guidance on VA benefits.
• Provide information, advice, and assistance to veterans and dependents and conduct outreach to stakeholders.
• Ensure timely and accurate processing and quality of service in accordance with policy.

Skills

Leadership

Claims processing knowledge

Veteran benefits knowledge

Job description

The Supervisory Veterans Service Representative (Veterans Service Center Manager) manages the Veterans Service Center (VSC) operations through a staff of personnel responsible for claims processing, providing information, advice, and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/23/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-15 position you must have served 52 weeks at the GS-14 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 15 or higher and the promotion potential of your current position must be at least GS-15.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT:

GS-15 Grade Level:

• Specialized Experience:Applicants must have one ( 1) year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as expert knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge and/or practical application of employee relations ( e.g., performance or conduct based actions) and labor relations (e.g., grievance process or negotiations) practices.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The position is primarily in an office setting. This work normally involves mental rather than physical exertion. Some travel may be necessary on occasion for training, meetings, or customer interactions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.