Senior Vehicle Diagnostics & Support Engineer

International; Wyoming (OH); On-site; USD 70,000 - 104,000; Full time

Job summary

International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support for Powertrain, Chassis, Electrical, Zero Emissions, and Vehicle Programming across dealers and body builders in the United States.

Responsibilities include handling case files, phone, email, or chat support, and onsite travel for training or support as needed. Strong diagnostic and CRM documentation skills are essential.

Qualifications

• Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience
• OR Master's degree and no experience
• OR at least 3 years of field service engineering, automotive service or truck service experience

Responsibilities

• Provide diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers for highly technical vehicle and service issues.
• Respond to support requests through case files, phone calls, email or chat-based communication, and remote diagnostic sessions as needed.
• Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.
• Document customer interactions, technical findings, repair direction, and recurring issues in the case management system.
• Escalate complex, high-impact, or unresolved issues to Tier 2 support, Service Engineering, Service Tools, or other internal stakeholders as appropriate.

Skills

Communication

Remote support

Diagnostics

Technical troubleshooting

Customer service

CRM systems

Education

Bachelor's degree

Master's degree

3+ years field service experience

Tools

Windows administration

Diagnostic tools

Remote sessions tools

Job description

International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support for Powertrain, Chassis, Electrical, Zero Emissions, and Vehicle Programming across dealers and body builders in the United States.

Responsibilities include handling case files, phone, email, or chat support, and onsite travel for training or support as needed. Strong diagnostic and CRM documentation skills are essential.