Senior VDI Administrator | Citrix & AVD Ops Lead

Leidos

Omaha (NE)

On-site

USD 92,000 - 167,000

Full time

14 days+

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Job summary

Leidos is seeking a Senior VDI Administrator to support a large DoD contract, focusing on Citrix XenDesktop/XenApp/NetScaler/StoreFront and M365 AVD environments. The role involves remote server administration, Tier 2/3 support, and collaboration with engineering for modernization and reliability improvements.

The position requires DoD 8140.03 qualifications, a relevant degree with extensive experience, and TS/SCI with poly or willingness to obtain.

Qualifications

Experience with interacting with customers to handle service inquiries and problems.
Experience as Tier 2/3 administrator using desktop software and ITSM tools like ServiceNow.
Knowledge of IC IT standards and best practices.
Extensive Citrix knowledge: XenDesktop, XenApp, NetScaler, StoreFront.
Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
Scripting/Automation and incident analysis experience required.
Effective communication and collaboration within a team.

Responsibilities

Provide Tier 2 and Tier 3 operations support and diagnose issues across Citrix and AVD environments.
Perform remote administration of servers in offsite data centers.
Monitor infrastructure, plan modernization, and ensure security and operability.
Coordinate with engineers for testing and deployment of changes.
Develop SOPs and provide mentorship to junior staff.
Respond to after-hours outages as required by ITOC government rep.
Maintain capacity planning, license/certificate status, and 24/7 operations documentation.