Valet Parking Operations Manager

Strattonamenities; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Strattonamenities seeks an experienced Valet Parking Operations Manager in Houston to oversee valet operations across multiple hospitality accounts. The ideal candidate will have at least 5 years of relevant experience and a strong understanding of the local hospitality industry. Responsibilities include managing staff, ensuring service standards, and resolving issues promptly. Competitive salary and benefits such as health insurance and paid time off are provided. Evening and weekend availability is required.

Qualifications

• Minimum of 5 years of valet parking operations management experience.
• Extensive experience managing valet services for restaurants or hotels.
• Deep understanding of Houston hospitality and valet parking industry.

Responsibilities

• Oversee day-to-day valet operations across multiple accounts.
• Act as primary client contact for restaurant and hotel managers.
• Recruit, hire, train, and manage valet staff.

Skills

Leadership

Communication skills

Attention to detail

Decision making

Operational reporting

Job description

Houston, United States | Posted on 04/15/2026

United Valet Service is a hospitality-focused valet parking company providing professional valet operations for restaurants, hotels, and hospitality-driven destinations. We are seeking an experienced Valet Parking Operations Manager with a strong background managing valet parking accounts, particularly high-volume restaurant and hospitality environments.

Core Responsibilities

• Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.
• Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.
• Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.
• Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.
• Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.
• Conduct regular site visits, spot checks, and operational audits.
• Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.
• Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.
• Enforce safety procedures, key control policies, and proper vehicle handling protocols.
• Partner with senior leadership on account performance, staffing strategy, and client retention.

Required Experience

• Minimum of 5 years of valet parking operations management experience.
• Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues.
• Deep understanding of the Houston hospitality and valet parking service industry.
• Proven ability to manage multiple valet accounts simultaneously.
• Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.
• Strong understanding of curb flow management, peak-period staffing, and service recovery.

Skills and Competencies

• Strong leadership presence with an accountability-driven management style.
• Excellent verbal and written communication skills.
• High attention to detail and consistency in service delivery.
• Ability to make sound decisions under pressure in live operating environments.
• Comfortable with scheduling systems, payroll review, and basic operational reporting.

Schedule and Work Environment

• Full-time position.
• Evenings, weekends, and holidays required based on restaurant and hospitality account needs.
• On-site presence across multiple Houston-area locations is required.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.

Non-Negotiable Requirement

Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings. Applicants without this background will not be considered.