Senior Valet Ops Manager - Hospitality Accounts (Houston)

Stratton Amenities; Houston (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

United Valet Service in Houston seeks an experienced Valet Parking Operations Manager to oversee daily valet operations across multiple accounts in the Houston market. You will act as the primary client contact for restaurant owners, hotel leadership, and asset managers, while recruiting and leading supervisors and attendants.

The role requires a minimum of 5 years in valet operations management within hospitality settings, a strong understanding of curb flow, staffing, and service recovery, and

Qualifications

• Minimum 5 years of valet parking operations management experience.
• Experience managing valet services for restaurants, hotels or hospitality venues.
• Deep understanding of Houston hospitality and valet service industry.
• Proven ability to manage multiple valet accounts simultaneously.
• Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.

Responsibilities

• Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.
• Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.
• Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.
• Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.
• Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.
• Conduct regular site visits, spot checks, and operational audits.
• Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.
• Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.

Skills

Leadership

Communication

Attention to detail

Decision making under pressure

Scheduling systems

Payroll review

Operational reporting

Tools

Payroll software

Job description

United Valet Service in Houston seeks an experienced Valet Parking Operations Manager to oversee daily valet operations across multiple accounts in the Houston market. You will act as the primary client contact for restaurant owners, hotel leadership, and asset managers, while recruiting and leading supervisors and attendants.

The role requires a minimum of 5 years in valet operations management within hospitality settings, a strong understanding of curb flow, staffing, and service recovery, and